Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
To ensure your satisfaction, we will contact you to review your purchase prior to processing your payment.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It may be subject to a restocking charge.
Custom or special order goods are exempt from being returned.
To complete your return, we require a receipt or proof of purchase and a valid RMA generated by CartoCanada. Please do not send items back without a valid RMA (returned merchandise authorization) you may request this RMA from CartoCanada at sales@cartocanada.ca
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@cartocanada.ca.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@cartocanada.ca and send your item to: 1-131 Frank Lambier Crt, Palmerston, ON, N0G 2P0, Canada.
Shipping
To return your product, you should mail your product to: 1-131 Frank Lambier Crt, Palmerston, ON, N0G 2P0, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
